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1. What is Haunted Caribbean Nights? Haunted Caribbean Nights is a fully mobile, Caribbean-themed escape room experience that brings mystery, adventure, and interactive entertainment directly to your location. Work together to solve puzzles, uncover hidden clues, save Dr. Johnson, and find the hidden island before time runs out!
2. How does the escape room work? Your group has 60 minutes to solve a series of interconnected puzzles, discover hidden clues, unlock mysteries, and complete the mission. Communication, teamwork, and creative thinking are essential to success.
3. How long is the experience? The escape room game lasts approximately 60 minutes. Our team handles setup and breakdown before and after your experience.
4. Are there age restrictions? The experience is designed for participants ages 9 and older. Children ages 9–15 must have at least one participating adult accompanying them.
5. How much does the mobile escape room cost? Private mobile experiences start at $550 for up to 10 participants. Additional participants are $35 for children ages 9–15 and $45 for adults ages 16 and older. Optional upgrades and travel fees may apply. A 50% non-refundable deposit is required to reserve your date. Your remaining balance is due 7 days before your event.
6. What forms of payment do you accept? We accept credit cards, debit cards, and Zelle. Please note that cash payments are not accepted. For Zelle payments, please click the payment link to view our QR code. When submitting your payment, be sure to include your full name, email address, and number of guests so we can properly identify your booking.
7. Can the escape room be set up indoors or outdoors? Yes! The experience can be arranged indoors or outdoors, provided the location has adequate space and meets our setup requirements. Outdoor locations must have a suitable, level surface and appropriate weather conditions.
8. What if it rains on the day of my outdoor event? For outdoor events, we recommend having an indoor backup location. Please contact our team as soon as possible if weather becomes a concern. If unsafe weather prevents the game from taking place, we'll offer a complimentary reschedule or a refund if a suitable alternative cannot be arranged. Reservation Changes: Requests to change your event time, location, guest count, or add-ons should be submitted at least 7 days in advance. Additional charges may apply. Contact us at info@flawless-occasions.com or (855) 341-0303. All changes are subject to availability. Please review our full Cancellation & Rescheduling Policy for complete details.
9. What is your cancellation, refund, and rescheduling policy? We understand that plans can change! Here's a quick overview of our policy: Cancellations & Refunds: Cancel 14 or more days before your event for a full refund. Cancellations made 7–13 days before receive a 50% refund. Cancellations made less than 7 days before the event are nonrefundable. Rescheduling: Reschedule at no charge with at least 7 days' notice. Changes made 3–6 days before the event incur a $50 fee. Rescheduling within 72 hours is not guaranteed. Weather: For outdoor events, we recommend having an indoor backup location. If unsafe weather prevents the game from taking place, we'll offer a complimentary reschedule or a refund if a suitable alternative cannot be arranged. Reservation Changes: Requests to change your event time, location, guest count, or add-ons should be submitted at least 7 days in advance. Additional charges may apply. Need to make a change? Contact us at info@flawless-occasions.com or (855) 341-0303. All changes are subject to availability. Please review our full Cancellation & Rescheduling Policy for complete details.
10. How much space is required? Space requirements depend on the setup and number of participants. However, the majority of the escape room game will take place in a 10ftx10ft tent. Please provide details about your available space when booking so our team can confirm whether your location is suitable.
11. How does the booking process work? Booking your Haunted Caribbean Nights adventure is easy! Here's how it works: STEP 1: Submit Your Booking Request: Complete our online booking form with your preferred date, time, location, number of participants, and any add-ons. STEP 2: Confirm Availability: Our team will review your request, confirm availability, and provide a personalized quote. STEP 3: Secure Your Reservation: Once you approve the details, you'll receive instructions to complete your booking and secure your event date. A 50% non-refundable deposit is required to reserve your date. Your remaining balance is due 7 days before your event. STEP 4: Prepare for Your Adventure: Pay the remaining balance 7 days prior. Then, we'll coordinate the final details with you before your event to ensure everything is ready. STEP 5: Let the Adventure Begin! Our team arrives at your location, sets up the escape room, and guides your group through an unforgettable 60-minute experience. We Handle the Cleanup: After the game, we'll break down and remove all equipment, leaving you free to enjoy the rest of your event. You choose the location, gather your team, and we'll bring the adventure to you!
12. How far in advance should I book? We recommend booking as early as possible to secure your preferred date and time, especially for weekends and special occasions. All bookings are subject to availability.
13. What add-on packages are available? Enhance your adventure with optional upgrades: Birthday VIP Package — $115: Birthday-themed decorations, photo props, and special surprises. Island Experience — $95: Enhanced Caribbean-themed entrance decorations and atmosphere. Haunted Island VIP — $150: Upgraded decorations, lighting, and personalized touches. Ultimate Escape — $275: Premium enhancements for an elevated experience. Add-ons can be selected when requesting your booking.
14. Is Haunted Caribbean Nights scary? Haunted Caribbean Nights features mysterious island legends, supernatural themes, and suspenseful storytelling. However, the experience focuses on adventure, teamwork, and puzzles rather than extreme horror or jump scares.
15. What should we wear? We recommend comfortable clothing and shoes that allow you to move around easily. No special costumes or equipment are required.